Automatic order confirmation
When an order is placed in Shopify, the confirmation goes out on WhatsApp instead of sitting unread in email. The customer gets the order number, the items and the total on the channel they already have open.
Shopify + WhatsApp automation — full walkthrough
Watch how Go4whatsup turns a Shopify store into an automated WhatsApp channel — order confirmations, payment and delivery updates, and template management, all from one shared inbox.
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What’s covered in this video
The walkthrough follows a Shopify order from the moment it is placed to the moment it is delivered, and shows what the customer receives on WhatsApp at each step. Everything shown runs on the official WhatsApp Business API.
Payment and delivery updates
Payment received, order shipped, out for delivery, delivered — each Shopify event fires its own WhatsApp message, so customers stop asking “where is my order?” and support volume drops.
Managing WhatsApp templates
The video shows the template manager: how approved Meta templates are stored, edited and mapped to Shopify events, so you are not rewriting the same message for every order.
Keeping customers informed across the order journey
Rather than one message at checkout, the customer is kept informed at every stage. That is what moves the needle on repeat purchase and on delivery no-shows.
Connecting Shopify to WhatsApp
The connection itself is configuration, not code: install, authorise the store, choose which events send a message, and go live.
Frequently asked
Do I need a developer to connect Shopify to WhatsApp?
No. The Shopify app installs from the Shopify App Store and the setup is configuration only — authorise the store, pick the events, map the templates.
Which Shopify events can send a WhatsApp message?
Order placed, payment received, order shipped, out for delivery and delivered, plus abandoned-cart reminders.
Do customer replies come back to my team?
Yes. Replies land in the Go4whatsup shared inbox, where your team can answer, assign and send files or products.
Is this the official WhatsApp Business API?
Yes. Go4whatsup is a Meta Business Partner and everything shown runs on the official WhatsApp Business API, not an unofficial automation tool.