Terms of Service

Acceptance

By creating a Go4whatsup account, or by using our API, platform, or website, you agree to these Terms of Service ("Terms"). If you are agreeing on behalf of a company, you represent that you have authority to bind that company. These Terms form a binding contract between you (or your company) and Inwizards Software Technology, operating the Go4whatsup product ("Go4whatsup", "we").

Which legal entity you are contracting with. If your billing address is in India, you are contracting with Inwizards Software Technology Pvt. Ltd., Indore, India. If your billing address is in the UAE, the rest of the GCC, Europe, the UK, or anywhere else, you are contracting with Inwizards Software Technology LLC, Dubai, UAE. Both entities operate under identical Terms and are bound by the same Data Processing Agreement.

Accounts

You must provide accurate information, maintain the confidentiality of your credentials, and notify us of any unauthorised use. You are responsible for all activity under your account. You must be 18 or older to use Go4whatsup.

The service

Go4whatsup provides a software platform to send, receive, and automate messages over the WhatsApp Business API. The underlying WhatsApp transport is provided by Meta; we are an authorised Business Solution Provider. Features, pricing, and limits are described on our website and in your order form.

Acceptable use

You may not use Go4whatsup to:

• Send messages without valid opt-in from the recipient
• Send spam, phishing, or fraudulent messages
• Distribute malware, illegal content, or content that infringes IP rights
• Harass, threaten, or mislead recipients
• Attempt to reverse-engineer, disassemble, or probe the platform's security
• Violate any applicable law, Meta's WhatsApp Business Messaging Policy, or our Acceptable Use Policy

WhatsApp policies

Your use of the WhatsApp Business API is additionally governed by Meta's WhatsApp Business Solution Terms, Messaging Policy, and Commerce Policy. Repeated policy violations may result in suspension or termination by Meta, over which we have limited control.

Billing & plans

Fees are billed monthly or annually in advance. WhatsApp conversation charges are billed in arrears per Meta's rate card for your country. Prices may change with 30 days' notice. All fees are exclusive of GST, VAT, and other taxes, which are your responsibility. Late payments accrue interest at 1.5% per month, compounded monthly, from the due date.

Suspension

We may suspend access immediately for security emergencies, non-payment (after 10 days' notice), or material breach of these Terms. Where possible we will notify you in advance and work with you to remediate.

Intellectual property

We own all rights in the Go4whatsup platform, software, documentation, and trademarks. You own all rights in your customer data. You grant us a limited licence to process your customer data only to provide the service, meet legal obligations, and improve reliability (in aggregated, anonymised form).

Warranties & disclaimer

We warrant the service will perform materially as described in our documentation. To the maximum extent permitted by law, the service is otherwise provided "as is" and we disclaim all other warranties, including fitness for a particular purpose, merchantability, and non-infringement.

Liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising out of or related to these Terms is capped at the fees paid by you to Go4whatsup in the 12 months before the event giving rise to the claim. Neither party is liable for indirect, incidental, special, or consequential damages.

Indemnity

You will indemnify and hold us harmless from claims arising from your violation of Acceptable Use, your customer data, your products or services, or your violation of applicable law.

Governing law

These Terms are governed by the laws of India. Courts at Indore, Madhya Pradesh have exclusive jurisdiction. UAE customers may at their option elect jurisdiction of the Dubai International Financial Centre (DIFC) Courts.

Contact

Write to [email protected] with any questions about these Terms.