The shared inbox your support team already wanted.
Every WhatsApp conversation, every agent, every ticket, in one place. With SLA timers, internal notes, customer context, and CSAT surveys baked in.
Trusted by 1,500+ businesses across India and the UAE
Numbers from teams that made the switch.
A support tool, not a chat widget.
Smart assignments
Round-robin, skill-based, or keyword-triggered. Customer's previous agent sees returning conversations first.
- Auto-assign on keyword
- Load-balance across team
- Sticky agents for returning customers
Timers & escalations
Set SLA by plan, customer tier, or issue category. Automatic escalation when it's about to breach.
- First-response & resolution SLAs
- Visual timers inside the thread
- Escalate to manager on breach
CSAT & reporting
Send a CSAT survey as a WhatsApp template after close. Report by agent, team, issue, or campaign.
- Post-chat CSAT / NPS
- Agent scorecards
- CSV & API export
"We cut first-response time from 42 minutes on email to under 4 minutes on WhatsApp. Our CSAT jumped 0.8 points in a quarter. The team just prefers it."
Real teams. Real WhatsApp wins.
We were losing one in five COD orders to RTO. After we moved order confirmations to WhatsApp on Go4whatsup, RTO dropped 22% in the first quarter. The setup took our team a day.
Our support team replies on WhatsApp the way they reply on personal chats. CSAT went from 4.1 to 4.7 in a single quarter — and we needed two fewer agents on shift.
Frequently asked questions
Straight answers to the questions buyers ask before they pick a WhatsApp platform.
How does a shared WhatsApp inbox work for customer support?
All inbound WhatsApp messages to your business number flow into one shared inbox. Agents pick tickets, assign to teammates, reply, add internal notes, set tags, and resolve — much like any helpdesk, but on WhatsApp. Auto-assignment routes by language, topic, or round-robin. Agents never see each other typing on the same chat.
How many support agents can use the same WhatsApp number?
5 users on Standard, 10 on Premium, 15 on PRO, unlimited on Enterprise — all on the same WhatsApp Business number. This is one of the core reasons businesses move off the WhatsApp Business app (which is locked to one device / one user per number).
Do AI-drafted replies work in customer support?
Yes, and this is where most teams see the biggest time saving. The AI drafts a reply grounded in your FAQ + recent ticket context; the agent reviews, edits if needed, and sends. Customers see a polished reply in seconds, agents handle 2–3× more tickets. Available on Premium and above. PRO gets AI auto-reply (agent-free for defined intents).
Can I track SLAs and response times on WhatsApp tickets?
Yes. First-response time, resolution time, and SLA breach tracking are built in. Dashboards break down by agent, team, tag, channel, and time-of-day. Out-of-hours auto-replies set customer expectations on reply timing. CSAT surveys fire automatically after resolution.
Does Go4whatsup auto-translate incoming support messages?
Yes. AI-powered language detection runs on every inbound message, and auto-translation across 100+ languages converts replies both ways. A Hindi-speaking customer writes in Hindi — your English-speaking agent sees English, replies in English, and the customer receives the reply in Hindi. Available on PRO and Enterprise.
Can WhatsApp support tickets sync with my ticketing tool?
Yes. Native sync to Zoho Desk and HubSpot Service Hub, and webhook-based sync to Freshdesk, Zendesk, Salesforce Service Cloud, and any custom ticketing system. WhatsApp ticket state (open, pending, resolved) and agent notes reflect both ways.
How do customer ratings (CSAT) work on WhatsApp support?
After a ticket closes, Go4whatsup fires a 1–5 rating template. Customers tap the rating; responses flow into the agent dashboard and per-team CSAT scores. You can also fire post-purchase NPS surveys. MediLife Pharmacy (a Go4whatsup customer) holds CSAT at 4.7/5 across 34 outlets using this flow.
Your support queue — answered before lunchtime tomorrow.
Bring your most-asked support question. We'll wire the bot, write the template, and put your team on a shared inbox — on the call.