K-rein: full WhatsApp commerce with Odoo inventory and a chatbot
K-rein runs ordering and customer communication on WhatsApp. Go4whatsup syncs the catalogue and live inventory from Odoo, takes complete orders on WhatsApp, and uses a custom chatbot to answer enquiries and help customers order.
What did the client need?
K-rein wanted customers to order on WhatsApp from its live Odoo inventory, with a chatbot to answer enquiries and help them order.
What we built in Odoo
- Catalogue sync
- Live inventory from Odoo
- A full ordering flow on WhatsApp
- A customer communication channel
- A custom chatbot
- Central product, stock and order management in Odoo
How the WhatsApp flow works
- The catalogue and live stock levels are synced from Odoo.
- A customer asks a question and the custom chatbot answers it.
- The chatbot helps the customer choose products and place a complete order.
- The order is created in Odoo against live inventory.
- The team follows up in the same WhatsApp conversation when needed.
Which Odoo apps are connected?
Odoo Sales and Inventory, with a custom Go4whatsup chatbot. The project runs on the Go4whatsup WhatsApp Odoo Connector, which works with Odoo 15–20, Community and Enterprise, on the official WhatsApp Business API.
Results
Customers order from live stock on WhatsApp, common questions are answered by the chatbot, and products, stock and orders stay in one place in Odoo.
Is Go4whatsup right for a project like this?
If your business runs on Odoo and you want this kind of WhatsApp workflow, Go4whatsup is built for it. The Odoo plan is $79/month ($49/month for the first 3 months) with unlimited agents, and custom workflows like this one are built by the Go4whatsup and Inwizards Odoo team. Tell us your Odoo workflow.
Related pages
Frequently asked questions
Can WhatsApp show live stock from Odoo?
Yes. For K-rein, Go4whatsup syncs live inventory from Odoo to WhatsApp.
Can a chatbot take orders on WhatsApp?
Yes. K-rein's custom chatbot answers enquiries and helps customers place complete orders.
Where are the orders managed?
In Odoo, together with products and stock.
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