Incident circulars and employee read confirmation on WhatsApp: an enterprise case study
An enterprise group uses Go4whatsup to publish internal circulars and incident updates, collect employee acknowledgments, track read confirmations and report on them, with custom document translation. It supports the group's mandatory internal reporting.
What did the client need?
The group has mandatory internal reporting. It wanted circulars and incident updates delivered to employees on WhatsApp, with each employee’s acknowledgment and read confirmation recorded.
What we built in Odoo
- Document translation
- A circular module
- Incident communication
- Employee acknowledgment
- Read-confirmation tracking
- Incident reporting
How the WhatsApp flow works
- A circular or incident update is created in the circular module, built on Odoo.
- The document is translated where employees need another language.
- It is sent to the right employees on WhatsApp.
- Each employee acknowledges it in the chat.
- Read confirmations are tracked and compiled into reports for internal reporting.
Which Odoo apps are connected?
A custom circular and incident module built on Odoo, with employee records. The project runs on the Go4whatsup WhatsApp Odoo Connector, which works with Odoo 15–20, Community and Enterprise, on the official WhatsApp Business API.
Results
The group can show who received, read and acknowledged each circular, which supports its mandatory internal reporting.
Is Go4whatsup right for a project like this?
If your business runs on Odoo and you want this kind of WhatsApp workflow, Go4whatsup is built for it. The Odoo plan is $79/month ($49/month for the first 3 months) with unlimited agents, and custom workflows like this one are built by the Go4whatsup and Inwizards Odoo team. Tell us your Odoo workflow.
Related pages
Frequently asked questions
Can WhatsApp collect employee read confirmations?
Yes. An enterprise group uses Go4whatsup to collect employee acknowledgments and track read confirmations for circulars.
Can circulars be translated?
Yes. The project includes custom document translation.
Can it produce reports for compliance?
Yes. Read confirmations are tracked and reported to support the group's internal reporting.
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