AR Distribution: AI WhatsApp support and ordering with Odoo CRM
AR Distribution uses a Go4whatsup AI chatbot on WhatsApp connected to Odoo CRM. It answers product and specification questions, helps customers with their invoices, uses the company's business information to reply, and takes orders on WhatsApp.
What did the client need?
AR Distribution wanted an AI assistant on WhatsApp that answers product, specification and invoice questions from the company’s own information, takes orders, and is connected to Odoo CRM.
What we built in Odoo
- An AI chatbot
- Odoo CRM integration
- Invoice enquiries
- Product information and specifications
- Answers from business information
- WhatsApp ordering
How the WhatsApp flow works
- A customer asks a question on WhatsApp.
- The AI chatbot answers from AR Distribution’s product and business information.
- For invoice questions, it looks up the customer’s invoice details.
- When the customer is ready, it takes the order on WhatsApp.
- The conversation is linked to the customer in Odoo CRM.
Which Odoo apps are connected?
Odoo CRM, with the Go4whatsup AI chatbot. The project runs on the Go4whatsup WhatsApp Odoo Connector, which works with Odoo 15–20, Community and Enterprise, on the official WhatsApp Business API.
Results
Product, specification and invoice questions are answered on WhatsApp, and orders can be placed in the same chat, connected to Odoo CRM.
Is Go4whatsup right for a project like this?
If your business runs on Odoo and you want this kind of WhatsApp workflow, Go4whatsup is built for it. The Odoo plan is $79/month ($49/month for the first 3 months) with unlimited agents, and custom workflows like this one are built by the Go4whatsup and Inwizards Odoo team. Tell us your Odoo workflow.
Related pages
Frequently asked questions
Can an AI chatbot answer product questions from Odoo data?
Yes. AR Distribution's AI chatbot answers product and specification questions using the company's business information.
Can it help customers with invoices?
Yes. It handles invoice enquiries on WhatsApp.
Is it connected to Odoo CRM?
Yes. The chatbot is connected to Odoo CRM, and it can take orders on WhatsApp.
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