AI prescription-to-order on WhatsApp with Odoo: a pathology case study
A pathology business lets customers upload a prescription on WhatsApp. The Go4whatsup AI chatbot reads it, finds the matching products in the Odoo product database, asks the customer to confirm, and takes the order on WhatsApp.
What did the client need?
The business wanted customers to order straight from a prescription on WhatsApp, with the right products matched from its Odoo product database.
What we built in Odoo
- Prescription upload on WhatsApp
- AI product detection from the prescription
- Matching against the Odoo product database
- Customer confirmation before ordering
- WhatsApp ordering
How the WhatsApp flow works
- The customer sends a photo of the prescription on WhatsApp.
- The Go4whatsup AI chatbot reads the prescription.
- It finds the matching products in the Odoo product database.
- It lists them back and asks the customer to confirm.
- Once the customer confirms, the order is placed on WhatsApp.
Which Odoo apps are connected?
The Odoo product database, with the Go4whatsup AI chatbot. The project runs on the Go4whatsup WhatsApp Odoo Connector, which works with Odoo 15–20, Community and Enterprise, on the official WhatsApp Business API.
Results
Customers can go from prescription to order in one WhatsApp conversation, with products matched from the Odoo product database.
Is Go4whatsup right for a project like this?
If your business runs on Odoo and you want this kind of WhatsApp workflow, Go4whatsup is built for it. The Odoo plan is $79/month ($49/month for the first 3 months) with unlimited agents, and custom workflows like this one are built by the Go4whatsup and Inwizards Odoo team. Tell us your Odoo workflow.
Related pages
Frequently asked questions
Can an AI chatbot read a prescription on WhatsApp?
Yes. For a pathology business, the Go4whatsup AI chatbot reads a prescription uploaded on WhatsApp and finds the matching products in Odoo.
Does the customer confirm before ordering?
Yes. The chatbot lists the matched products and asks the customer to confirm before the order is placed.
How is an AI chatbot like this priced?
The Go4whatsup AI chatbot is an add-on on the Standard plan, priced by AI usage, and included in Pro and Enterprise. Custom flows like this one are scoped as part of Go4whatsup's Odoo customization work.
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