Odoo + WhatsApp integration — full walkthrough

Name: Odoo + WhatsApp integration — full walkthrough
Uploaded: 2025-02-10T10:00:00+05:30
Duration: 3 min 45 s
Description: Video tutorial showing how to connect the Odoo ERP to WhatsApp using Go4whatsup. Covers order confirmations, invoice delivery, payment reminders, stock and delivery alerts. Works with Odoo Community and Enterprise editions, versions 12 through 17.

Watch how Go4whatsup connects Odoo to WhatsApp so order updates, invoices, and payment reminders flow automatically — no manual export, no Zapier.

⏱️ 3 min 45 sec 📅 Uploaded 2025-02-10 🌐 By Go4whatsup

Want this in your business? Book a 30-min working demo — we set it up live, on your real data.

Book a working demo See the full Odoo integration page

Full walkthrough — what's in this video

This walkthrough shows the full flow of an Odoo + WhatsApp integration — from a customer placing an order in Odoo to the confirmation, invoice, and payment reminder all landing on their phone via WhatsApp.

00:00 — Why connect Odoo to WhatsApp?

Most Odoo users still send order updates and invoices over email — and email open rates are 18%. WhatsApp open rates are 85-98%. The Odoo + WhatsApp connector closes that gap. Every order confirmation, invoice, payment reminder, stock alert, and delivery update goes straight to the customer's phone, in their language, with delivery tracked back inside Odoo.

00:35 — Setting up the connector

Inside Go4whatsup admin → Integrations → Odoo. Paste your Odoo URL, database name, login, and API key. The connector auto-detects whether you're on Community or Enterprise, and which Odoo modules you have installed (Sales, Invoicing, Inventory, Subscriptions, Helpdesk). No code, no Python module to install on your Odoo side.

01:20 — Building your first automation: Order Confirmation

Trigger: Sale Order → state changes to 'sale'. Template: order_confirmation_v2. Field mapping: customer.mobile → WhatsApp recipient, order.name → {{1}}, order.amount_total → {{2}}, order.partner_shipping → {{3}}. Save. Now every confirmed sale order fires a WhatsApp template within 2 seconds.

02:00 — Two-way: payment confirmation back into Odoo

When a customer replies 'Paid via UPI 1234' on WhatsApp, the AI extracts the reference and posts a note to the linked Odoo invoice. The accountant sees it in their Odoo dashboard the next morning. No more chasing customers across email and WhatsApp.

02:40 — Native Odoo modules supported

Sales (order updates, abandoned quote nudges), Invoicing (sent + payment reminder), Inventory (back-in-stock alerts), Subscriptions (renewal reminders), Helpdesk (ticket-to-WhatsApp routing). All bidirectional.

03:15 — What's next

Visit the Odoo integration page on go4whatsup.com to see the full feature list, supported Odoo versions, and book a working demo where we connect your actual Odoo instance in under 30 minutes.

Frequently asked

Does this work with Odoo Community Edition?

Yes. Both Community and Enterprise are supported, on Odoo versions 12 through 17.

Do I need a developer to set this up?

No. The connector is config-only — paste credentials, map fields in the UI, save.

Can the customer reply on WhatsApp and the message come back to Odoo?

Yes. Replies post as messages on the linked record (sale order, invoice, ticket) in Odoo.