WhatsApp Business API + AI CRM for Healthcare teams in India

No — Go4whatsup does not sign HIPAA Business Associate Agreements (BAAs). We are not a covered entity for US-regulated PHI. Hospitals and clinics in the US that handle PHI should route clinical data through their HIPAA-covered EMR and use WhatsApp only for non-PHI communication (generic reminders, logistics, directions). Outside the US, we publish a DPA and support regional compliance (India DPDP, UAE PDPL, GDPR).

Yes in most jurisdictions outside the US, provided the patient has consented and the report is addressed to the registered patient. We recommend encrypting the PDF with a patient-known password (DOB or phone last-4) for defense-in-depth. In the US, route lab reports through a HIPAA-covered portal instead.

Three-layer stack: 24h-before reminder with confirm/reschedule buttons, 2h-before reminder with directions and parking info, and a front-desk escalation if the confirm button isn't tapped by T-4h. Combined, this takes no-shows from 25–35% down to 10–15%.

Yes. A CTWA ad or a "Book now" QR on your reception desk opens a thread; the bot collects specialty, date preference, insurance panel; shows available slots; confirms. Works against Calendly, Cal.com, Practo, or a custom EMR via API.

Set up an auto-reply with a clear message: "For medical emergencies, call [ambulance number]. This channel is monitored during clinic hours only." Plus keyword-trigger escalation so words like "chest pain" or "bleeding" alert a clinical team member regardless of time.

WhatsApp messages are end-to-end encrypted in transit between devices. Meta, however, is the platform operator — it processes metadata. For clinical data, combine WhatsApp with sensible patterns: avoid sending full diagnosis in clear text, use IDs rather than names for sensitive topics, password-protect PDF reports, and keep the EMR as the source of truth.

Yes — either via native HL7 FHIR (for modern EMRs) or REST API. Go4whatsup subscribes to appointment-booked, lab-ready, discharge-complete events from your EMR and fires WhatsApp flows in response. Common EMRs wire up in 1–3 integration calls.

Yes. We issue GST-compliant tax invoices with our GSTIN, HSN codes, and place-of-supply as required. PRO plan at AED 499/mo is invoiced as ₹11,000/mo inclusive of 18% GST where applicable.

Yes. Our platform captures, timestamps, and stores consent per DPDPA requirements — opt-in source, purpose, and revocation events are auditable. We do not, however, provide legal advice — please consult a data-protection counsel for contract language.

Yes — English, Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Urdu, Odia, Assamese and more via native auto-translate. Customer writes in their language, agent sees English; agent replies in English, customer gets their language — both sides see their own.