Can I keep my WhatsApp Business number when migrating from WATI?

Yes. WhatsApp Business numbers are portable between Business Solution Providers. Meta handles the actual transfer through Business Manager. The number, your Meta verification, and your green tick (if applicable) all move to the new BSP. Takes 24-48 hours.

Do my WATI templates transfer to the new BSP automatically?

No. Templates must be re-submitted to Meta on the new BSP. If the templates were previously approved, Meta usually re-approves within 1-24 hours. Screenshot every approved template on WATI before starting migration so you can recreate them exactly.

Will I lose my WATI chat history?

Yes, unless you export it first. WATI support can provide a JSON or CSV export on request (usually 24-48 hours to fulfil). Chat history does NOT transfer to the new BSP. Export before cancelling WATI.

How long does WATI migration take end-to-end?

24-48 hours if paperwork is clean. Bottleneck is usually Meta's number transfer (24-48 hours) and template re-approval (1-24 hours). Team time is roughly 8-12 hours spread across export, setup, integration testing, and cutover.

Are there early-termination fees for cancelling WATI?

Depends on your contract. Monthly plans typically have no fee — cancel any time. Annual commitments may have early-termination clauses. Check your contract before starting migration. In some cases it's cheaper to run both platforms for a month during transition than to pay a termination fee.

Can I send WhatsApp broadcasts from the free WhatsApp Business App?

Technically yes, but with two hard limits: each broadcast list is capped at 256 contacts and the message only delivers to contacts who have your business number saved. For any real marketing list, you need the WhatsApp Business API through a BSP like Go4whatsup.

What's the difference between a WhatsApp broadcast and a WhatsApp group?

In a broadcast every recipient gets a private one-to-one message and can't see other recipients. In a group everyone sees everyone else. Broadcast is the right format for marketing; groups are for small community or customer-service use cases.

How much does one WhatsApp broadcast cost?

Cost is per-conversation and varies by country and category. India Marketing is ~$0.78 per conversation; UAE is ~AED 0.12; EU is ~€0.07–0.15. Utility is cheaper than Marketing; Authentication is cheapest. The first 1,000 Service conversations per number per month are free.

Do I need opt-in for every contact on my broadcast list?

Yes. Opt-in must be specific to WhatsApp, informed, and recorded. There is no legal or Meta-policy exception, even for prior customers. Go4whatsup stores opt-in source and timestamp per contact and exports the audit trail on demand.

How many broadcasts per day can I send?

Capped by your messaging-limit tier — starts at 250 unique recipients per 24 hours at Tier 1 and scales to unlimited as you build quality rating. Each tier takes roughly a week of engaged sending to unlock.

Can I send promotional broadcasts at any time of day?

Meta doesn't restrict send times, but quality rating penalizes sends that get blocked. Best practice: send Marketing between 10 AM and 8 PM in the recipient's local timezone. Utility messages (order shipped, appointment reminder) can go any time because the user is expecting them.

What happens if my quality rating drops to Low?

Meta throttles your daily send volume, and if the rating stays Low across evaluation windows, your number is paused. Recovery requires fixing the root cause (opt-in hygiene, template content, frequency) and rebuilding the quality signal over 1–2 weeks.

Can I personalize broadcasts with the customer's name and order details?

Yes — Meta templates support variables ({{1}}, {{2}}, etc.) filled from your CRM. Personalized broadcasts typically lift CTR by 15–30% over generic versions.

Can I include images, videos, or PDFs in a broadcast?

Yes — via the template header. Meta supports image, video, and document headers, uploaded at template-approval time or passed dynamically per send. Image headers typically lift CTR by 10–25% over text-only.

How do A/B tests work on WhatsApp broadcasts?

On Go4whatsup, split a segment at 10/90 between two approved templates, run the 10% early, pick the winner on CTR or reply rate, and auto-roll out the winning variant to the remaining 90%. For segments under 5,000, A/B isn't statistically meaningful.

What languages can I broadcast in?

Any Meta-supported template language — Arabic, Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, English, German, French, Spanish, Italian, Dutch, Portuguese, and 60+ others. Go4whatsup's auto-translation layer additionally translates inbound replies across 100+ languages.

Can I schedule a broadcast for a future date and time?

Yes. On Go4whatsup, you can schedule by absolute UTC or per-contact local timezone. Local-timezone scheduling is the right default for international lists — it sends at, say, 6 PM local whether the recipient is in Delhi, Dubai, or Dublin.

What should I do if a customer replies to my broadcast?

Reply inside the 24-hour session window and it's free. Replies route to your Go4whatsup shared inbox, with AI auto-reply handling FAQ-shaped questions and drafted-reply suggestions speeding up agent responses.

Is broadcasting on WhatsApp GDPR / DPDPA / PDPL compliant?

Yes, if done correctly. Opt-in must be explicit, informed, specific to WhatsApp, and recorded. Every Marketing broadcast must include an opt-out mechanism. Data processing must be covered by a DPA. Go4whatsup signs DPAs for EU/UK customers and is DPDPA- and PDPL-ready.

How fast can I go live with WhatsApp broadcast on Go4whatsup?

From a verified Meta Business Manager, typical go-live is 1–2 business days — Day 1 WABA setup and template submission, Day 2 first small-scale broadcast (500–1,000 contacts). Without verified Meta Business Manager, add 2–3 days for verification.

Migrate from WATI 2026: 24-hr Playbook

Why teams migrate from WATI (top 5 reasons)

Pricing hits a scaling wall. WATI Growth ($59) caps at 5 agents. Adding agents 6-10 costs $50/month. AI on Pro is $99+. A 10-agent team pays ~$256/month all-in vs $146 on Go4whatsup Standard.
AI features locked behind higher tier. WATI Growth's "chatbot" is keyword-only. Real AI needs Pro or paid add-on.
USD-only billing. India / GCC / Europe teams pay FX + card fees on every invoice.
Missing native Zoho / Odoo integration. WATI's strength is Shopify. If your CRM stack is Zoho or Odoo, WATI = Zapier + friction.
Support responsiveness. Growth-tier support is ticket-based only. Complex issues take days.

The 6-step migration timeline (24-48 hours total)

Step 1 — Sign up with new BSP (5 minutes)

Create an account with your chosen new BSP (Go4whatsup, AiSensy, Interakt — whichever). Verify email. Add billing method. Don't transfer the number yet.

Step 2 — Export from WATI (1-2 hours)

This is the step most teams skip and later regret.

Export contact list — WATI dashboard → Contacts → Export CSV
Export chat history — WATI support ticket → request JSON/CSV export → takes 24-48 hours to receive
Export approved templates — screenshot each Meta-approved template, note category + language
Export webhook configurations — copy every integration setting

Once the number transfers, WATI locks the account. Get everything now.

Step 3 — Meta number transfer request (30 minutes)

Your new BSP initiates the transfer inside your Meta Business Manager. You'll receive a Business Manager notification. Approve it. Meta then migrates the number to the new BSP (24-48 hours).

Step 4 — Re-submit templates to Meta (1-24 hours)

Templates don't auto-transfer between BSPs. Re-create each approved template in the new BSP's template manager. Match the category, language, and body text exactly. Meta usually approves within 1-24 hours if the templates were approved before.

Step 5 — Reconnect integrations (30 min – 4 hours)

Reconnect your CRM, e-commerce platform, webhook endpoints. Test each integration end-to-end before switching production traffic.

Step 6 — Cutover + WATI cancellation (last step)

Once new BSP is fully live and templates approved:

Send a test message from the new dashboard to your own number — confirm delivery
Have a team member reply — confirm inbound routing works
Run one small production campaign — verify delivery + analytics
Only then cancel WATI subscription (check contract for early-termination clauses)

The 2 mistakes that cause 90% of failed migrations

Mistake 1 — Cancelling WATI before new BSP is live

Cancelling WATI immediately locks your account and voids your export access. If new BSP setup hits a snag, you've lost chat history and templates. Rule: cancel WATI ONLY after new BSP is production-verified.

Mistake 2 — Skipping template re-approval before cutover

Templates need Meta re-approval on the new BSP. Skipping this means when you try to send a campaign on new BSP the day after cutover, nothing sends because no templates are approved. Rule: submit + confirm approval of all templates 24 hours before cutover.

What you keep vs lose

Keep

Your business phone number
Your Meta Business Manager verification
Your green tick (if you had one)
Your customer contact list (if you exported)
Your Meta quality rating (transfers with the number)

Lose (if you don't export first)

Chat history
Template library on old BSP
Integration configurations
Any custom chatbot flows built on WATI's flow builder

Cost of migration

New BSP setup fee: ₹0 with Go4whatsup, $60-180 with AiSensy/Interakt (often waived on promo)
Meta number transfer: Free
Template re-submission: Free (Meta doesn't charge for approval)
WATI early-termination: Depends on contract — check fine print for annual commitments
Team time: ~8-12 hours across engineering + operations

Migration checklist (print + tick)

☐ New BSP account created + verified
☐ WATI contact CSV exported
☐ WATI chat history export requested (24-48 hr fulfilment)
☐ All approved templates screenshotted with category + language
☐ All webhook / integration configs documented
☐ Meta number transfer request initiated inside Business Manager
☐ Meta transfer approved
☐ Templates re-submitted on new BSP
☐ Templates approved by Meta
☐ CRM / integrations reconnected + tested
☐ Test message sent + received on new BSP
☐ Test campaign run + analytics verified
☐ Team trained on new dashboard
☐ WATI subscription cancelled (only after all above ✓)

How to migrate from WATI to a new WhatsApp BSP — 2026 playbook