Retail banking, lending & cards
KYC, loan application triage, card activation, collections nudges, and branch-appointment scheduling — with full audit trail for every customer message.
Industries · Banking, Finance & Legal 🏦
WhatsApp for banks, NBFCs, insurers and law firms — consent-first, audit-ready.
Collect KYC, renew policies, run compliant collections, and take legal intake on the channel your customers already open. Designed for DPDP (India) and GDPR (EU), with audit logs, role-based access and opt-in consent baked in from day one.
GDPR · DPDPCompliant by design
MetaBusiness Partner
99.9%Uptime SLA
Meta ✓ official · End-to-end encrypted · Audit log & RBAC built in
B
KYC verification — sample flowWhatsApp Business · verified
Hi Priya. Ready to complete your account KYC? Reply START to begin. We'll need your PAN and a selfie — takes under 90 seconds.
START
Great. Please share a clear photo of your PAN card. Your data is encrypted and only visible to our verification team.
📎 pan.jpg
✓ PAN received. Now take a selfie holding the same PAN next to your face.
📎 selfie.jpg
✓ KYC complete. Verification in progress — we'll confirm within 4 hours on this chat.
DPDP · GDPR
By design
E2E
Encrypted
RBAC
Role-based access
Audit log
7-yr retention
1,500+businesses live
MetaBusiness Partner
★4.4· 400+ reviews on G2
99.9%uptime SLA
GDPR · DPDPcompliant
Who this is built for
Four sub-verticals. One compliant WhatsApp stack.
Life, health & general
Premium renewal reminders, claims intake, policy document delivery, and lapsed-policy re-engagement — on the channel policy-holders actually open.
Wealth & mutual funds
Portfolio updates, transaction confirmations, SIP nudges, risk-profile surveys — all archived against the client record for regulator review.
Legal intake & practice
New-matter intake, conflict checks, document collection and hearing-date reminders — confidential, consent-gated and retention-policy aware.
What BFSI & legal teams automate
Five flows your compliance team will sign off.
Pre-built for regulated workflows. Tune the copy, connect your core systems, go live.
Consent-first KYC collection
Opt-in confirmation before a single document is requested. Sequential PAN, Aadhaar (masked) and selfie capture. Failed attempts routed to a human agent. Full timestamped trail in the audit log.
Policy renewal & premium reminders
T-30, T-7 and T-1 renewal nudges with a one-tap pay link. Lapsed-policy reactivation flow with auto-escalation to an advisor after two soft touches. UTM-tagged for campaign attribution.
Regulated collections nudges
Pre-due, due-date and post-due reminders that respect quiet hours, opt-out flags, and RBI fair-practice guidance. Every nudge logged; every response captured as evidence.
Portfolio updates & SIP nudges
Weekly portfolio PDF delivery, SIP-miss alerts, market-event briefings. Investor consent and communication preferences stored on the client record for SEBI-style evidence.
New-matter intake & hearing reminders
Prospective-client triage (practice area, urgency, conflict check), secure document collection, and hearing-date/court-filing reminders. Retention policies enforced per-matter.
Agent hand-off with context
When a conversation needs a human, the hand-off carries the full chat, KYC status, last transaction, and open tickets — no repeat questions, no compliance gaps.
Compliance & security
What your InfoSec team asks — and what we show them.
Every claim below is documented in our Trust Center — security whitepaper, DPA, and sub-processor list downloadable on request.
DPDP (India) · GDPR (EU)
Designed for DPDP and GDPR — explicit consent capture, data-subject rights (access, erasure, portability), and a documented Data Processing Addendum available on request.
End-to-end message encryption
WhatsApp's native E2E encryption applies to all customer messages. Backend integrations use TLS 1.2+, customer data at rest encrypted with AES-256.
Role-based access + audit log
Granular RBAC (agent, supervisor, compliance, admin). Every customer message, template send, and CRM update captured in an immutable audit log for regulator review.
Regional hosting options
India and UAE customer data hosted in-region. EU deployments hosted in the EU. Talk to us about specific residency requirements (RBI, SAMA, CBUAE) during your RFP.
Configurable retention policies
Set retention windows per data class — KYC documents, chat transcripts, consent records. Auto-purge after window expires. Legal-hold override for litigation matters.
Meta Business Partner status
Go4whatsup is an official Meta Business Partner. Message delivery runs on the WhatsApp Business Platform (not unofficial APIs). No broadcast rate-limit surprises during peak ops.
Note: Specific regulatory certifications (e.g., RBI Master Directions, SAMA Cyber Security Framework) are evaluated on a per-deployment basis during RFP. Our Trust Center has the full documentation your procurement team will need.
What BFSI teams typically track
Across our regulated-industry customers, the flows above consistently move three numbers: KYC completion rate goes up (from ~40% on email to ~80%+ on WhatsApp), renewal retention improves, and cost-per-collected-account drops — because WhatsApp is where customers actually respond. We'll walk you through the benchmarks relevant to your sub-vertical on the demo.
G4
Go4whatsup · BFSI practiceBenchmarks from aggregated customer data · ask us for your sub-vertical's numbers
Works with the CRM and core systems BFSI teams already run.
Native two-way sync to Zoho, Salesforce, HubSpot and Odoo. Finacle, Flexcube, BaNCS and insurance PAS platforms via REST webhooks — customer identity, transaction events and consent flags flow both ways.
Zoho CRM, Bigin & Desk
Deal stages, tickets & SalesIQ — synced live. OAuth in 5 min.
Featured for BFSI
Salesforce
Lead/Contact/Opportunity sync · Service Cloud case creation.
HubSpot
Tickets, sequences, lifecycle stages — two-way on WhatsApp.
Odoo
Accounting, CRM, HR — one database, live on WhatsApp.
Core banking · PAS · custom
Finacle, Flexcube, BaNCS, insurance PAS — REST webhooks + MQ.
Meta Business Partner · End-to-end encrypted channel · Audit log & RBAC built-in
Frequently asked questions — Banking, Finance & Legal
The questions compliance, InfoSec and operations teams ask us most often.
Is WhatsApp compliant with DPDP for financial services use?
Go4whatsup is designed for DPDP compliance. We capture explicit opt-in consent before any non-service message, maintain audit-grade logs of every customer interaction, support data-subject rights (access, erasure, portability), and provide a Data Processing Addendum on request. Specific RBI Master Direction alignment is assessed per-deployment — we'll walk your compliance team through our Trust Center documentation during the RFP.
Can we collect KYC on WhatsApp safely?
Yes — with the right flow design. Go4whatsup's KYC template captures explicit consent, then collects documents sequentially (PAN, address proof, selfie) as WhatsApp media messages that land in your encrypted storage or core banking system. Failed or suspicious submissions are routed to a human agent, and every interaction is logged with timestamps for regulatory inspection.
How does Go4whatsup handle audit and regulatory inspection?
Every message sent to or from your business number is captured in an immutable audit log, retained per your policy (default 7 years for BFSI). Logs include message content, template ID, agent ID, timestamp, and consent status. Exports are available in CSV or via API for regulator submission.
Is WhatsApp suitable for collections without crossing fair-practice lines?
When configured correctly — yes. Our collections template library respects quiet hours (no messages outside 8 AM–7 PM local), honours opt-out and Do-Not-Disturb flags, caps the frequency per borrower, and uses tone-neutral template copy reviewed for RBI fair-practice alignment. Every nudge is logged as evidence in case of dispute.
How do law firms use WhatsApp without compromising confidentiality?
WhatsApp messages are end-to-end encrypted by default between the client's phone and WhatsApp's servers. For sensitive legal documents, attach as password-protected PDFs and share the password through a separate channel (call or SMS). Role-based access ensures only partners on the matter can see the client thread. Retention is configurable per-matter with legal-hold override.
Can customer data be kept within India or the UAE?
Yes. We offer regional hosting for India and UAE customers, with EU hosting available for European deployments. Specific residency requirements (RBI data localisation, SAMA, CBUAE) are configured per-deployment. Our sub-processor list is part of the Trust Center package.
How does WhatsApp integrate with our core banking or CRM system?
Native integrations for Zoho CRM, HubSpot, Salesforce and Odoo. Core banking systems (Finacle, Flexcube, BaNCS) and insurance PAS platforms integrate via REST webhooks or message queues. Customer data flows both ways — a branch-side transaction triggers a WhatsApp update; a customer WhatsApp reply updates the core record.
What compliance documentation do you provide for an RFP?
Security whitepaper, Data Processing Addendum (DPA), sub-processor list, penetration test summary, business continuity plan, and Meta Business Partner certification — all downloadable from our Trust Center. SOC 2 / ISO 27001 status and additional attestations are discussed per-deployment.
Your first BFSI flow — designed with your compliance team, live this month.
20-minute scoping call. Bring one regulated workflow (KYC, renewals, collections, legal intake). We'll walk through the template, the audit log, and the DPA — and leave you with a scoped proposal.
Enterprise onboarding slots · Capped at 6 BFSI accounts per quarter to guarantee dedicated support
Dedicated InfoSec walkthrough. Your security team gets direct access to ours — no sales intermediaries.
We configure the compliance layer. Consent, audit, retention — done before go-live, not after.
DPA & whitepaper pre-read. We send them before the call so your demo is signed-off ready.