The official WhatsApp Business API for Sri Lankan businesses â Sinhala, Tamil and English on one number.
Meta Business Partner serving exporters in Colombo, IT/BPO scale-ups in Slasscom, retail across Kandy and Galle, and tourism operators in Negombo. AI auto-translation, LKR-friendly pricing, PDPA-compliant by design.
Why Sri Lankan businesses are switching to Go4whatsup.
If your customers are messaging on WhatsApp, your team shouldn't be juggling phones, spreadsheets, and three separate apps. Here's what changes when you move to the official API on a platform built for South Asian and GCC operators.
Tri-lingual on day one.
Customer types in Sinhala or Tamil â your agent reads it in English, replies in English, customer sees the response back in their language. No translation app, no copy-paste. Auto-translation built in.
LKR-friendly, transparent.
Three published tiers (no "talk to sales"). Pay in USD or INR â both work for Sri Lankan companies. Meta conversation charges pass through at-cost, shown as a separate line on every invoice.
PDPA-ready, audit-ready.
Built for Sri Lanka's Personal Data Protection Act 2022. Consent flows, opt-out logging, audit trail, sub-processor list â what your compliance officer actually needs to greenlight WhatsApp marketing.
Same-day onboarding.
India office (UTC+5:30 â your time zone) means we onboard, verify, and ship templates the same day. No "we'll be back in 8 hours when our US team is awake."
AI on every paid plan.
Auto-reply for FAQs, drafted replies for agents to confirm with one tap, AI campaign copy from a brief. Not a separate add-on â included in your platform fee.
Built for the tools you already use.
Native integrations with Shopify, Odoo, Zoho CRM, Google Sheets, HubSpot â common stacks across Slasscom IT/BPO operators and Colombo retail. No Zapier middleware tax.
Built for the way Sri Lankan customers actually buy.
Sri Lanka has roughly 8 million WhatsApp users on a population where mobile-first is the default and code-switching between Sinhala, Tamil, and English happens in a single conversation. Here's what we ship for that reality.
đī¸ Retail & e-commerce â from Colombo to Daraz sellers
Catalog in WhatsApp, payments link to LankaQR / FriMi / iPay, abandoned-cart recovery in 2 messages, order updates as Utility templates (cheaper than Marketing). Used by retailers running ikman, Kapruka, and direct-to-consumer brands.
đģ IT / BPO â Slasscom-grade ops
Inbound demo requests from international clients drop into the same inbox as local sales. Round-robin agent assignment, response-time SLAs, and audit trail for every conversation â what your client wants in their MSA.
âī¸ Tourism & hospitality â pre-arrival to post-stay
Bilingual booking confirmations, day-before reminders, on-arrival concierge, post-stay review ask. One number, three languages, zero "send me an email" friction. Works for boutique villas in Galle and 200-room city hotels.
đĩ Exporters & B2B â tea, garments, gem trade
BOI-registered exporters use WhatsApp for buyer relationship management. Order confirmations, shipping updates, payment reminders â all in the buyer's language (English, Mandarin, Arabic, German), all logged for your KYC and trade compliance file.
đ Education & EdTech
Admission inquiry to enrolment in WhatsApp. Tri-lingual FAQ chatbot for parents, fee reminders as Utility templates, batch-wise broadcasts segmented by grade. International schools and tutoring brands across Colombo + Kandy use this flow.
đĨ Healthcare â appointment + reminder
Bilingual appointment confirmations, day-before reminders (cuts no-shows ~30%), prescription pickup alerts, post-visit feedback. PDPA-compliant data handling with patient consent flows.
One platform, three published tiers.
Starting from a free tier for low-volume teams. Growth and Pro tiers are flat per-month, not per-agent â you can add teammates without a seat tax. Meta charges pass through at-cost. See the live tier breakdown:
View Pricing Try the Cost CalculatorFrequently asked by Sri Lankan buyers.
Do I need to be a registered Sri Lankan company to use Go4whatsup?
You need a legally registered business with a verifiable name and domain â that's a Meta requirement for WhatsApp Business API access globally, not a Go4whatsup one. Sri Lankan PVT Ltd, sole proprietorships with a business registration, BOI-registered exporters, and partnerships all qualify. We'll guide you through the Meta Business Verification step.
Can my team reply in Sinhala or Tamil?
Yes, natively. The WhatsApp Business API supports Unicode, so Sinhala (āˇāˇāļāˇāļŊ) and Tamil (āŽ¤āŽŽāŽŋāŽ´ā¯) work in templates, in agent replies, and in chatbot flows. Plus our auto-translation lets your English-speaking agents reply in English while the customer sees their reply in Sinhala or Tamil â and vice versa.
How is billing handled for Sri Lankan companies?
You can pay in USD or INR â both work for Sri Lankan businesses. Invoices include GST/VAT lines as applicable. Annual prepay option available with a discount. Meta's per-conversation charges show up as a separate at-cost line, no markup.
Is Go4whatsup compliant with Sri Lanka's Personal Data Protection Act?
Yes. We support PDPA 2022 requirements â explicit opt-in for marketing messages, easy opt-out via WhatsApp's stop keyword, audit trail of every message, sub-processor list, and a Data Protection Agreement available on request. Our Trust Center has the full compliance pack.
What's the typical timeline to go live?
Same-day for Cloud API setup if you have your business documents ready (registration certificate, business domain, dedicated phone number not active on consumer WhatsApp). 24-48 hours for first templates to be approved by Meta. Most Sri Lankan customers are sending their first broadcast inside 3-5 working days.
How does this compare to WATI, Interakt, or AiSensy?
Three things differ for Sri Lankan operators specifically: (1) tri-lingual auto-translation built in (most competitors charge extra or don't support Sinhala/Tamil natively), (2) flat per-tier pricing â no MAC-based "you grew, here's a bigger bill" surprise, (3) UTC+5:30 support team, not US/Europe time zones. See our WATI, Interakt, and AiSensy compare pages for the full side-by-side.
Do you support integrations with local Sri Lankan tools?
We integrate with the global stack most Sri Lankan businesses run on â Shopify, Odoo, Zoho CRM, HubSpot, Salesforce, Google Sheets â natively, no middleware. For local payment gateways (LankaQR, FriMi, iPay, Genie), we wire those via webhook so order updates flow into WhatsApp automatically.
Want to see Go4whatsup running on your Sri Lankan use case?
Book a 20-minute demo. Bring one metric you're trying to move â conversion, response time, no-show rate, repeat-order rate. We'll show you the exact flow.
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