How MOJ Water Tripled Revenue with WhatsApp Business API in Kuwait
Go4Whatsup Logo

MOJ Water

How MOJ Water Tripled Revenue with WhatsApp API Automation in Kuwait

MOJ Water revolutionized its bottled water delivery operations with Go4whatsup’s end-to-end WhatsApp solution—achieving faster order processing, real-time support, and 3× growth in revenue and customer engagement.
Highlights (Stats Section):

  •  2× Faster Order Confirmations
  •  98% Message Open Rate
  •  40% Reduction in Missed Deliveries
  •  Bilingual Support (Arabic + English)
Buy a Plan
Start for free

Client Overview

Founded in 2022, MOJ Water is a premium Kuwaiti bottled water brand renowned for its advanced purification technology, mineral-rich composition, and eco-friendly packaging. With a mission to redefine hydration in the GCC, MOJ delivers refreshing, balanced water in beautifully designed bottles—now made even more accessible through WhatsApp-powered delivery and support.

  • Business Name MOJ Water
  • Industry Shopping & Retail (Bottled Water Delivery)
  • Website mojwater.com
  • Region GCC (Kuwait)

Business Challenges

As a fast-growing modern water brand, MOJ Water faced several challenges that hindered its ability to scale and deliver a seamless customer experience

Limited Customer Engagement via Traditional Channels

Reliance on SMS, calls, and forms for customer interaction resulted in low engagement and lacked the personalization expected by GCC’s digitally savvy consumers.

Missed Delivery Coordination & Communication Gaps

Frequent delays and miscommunication in last-mile delivery led to poor customer experiences, as customers couldn’t easily reschedule, confirm, or track their orders.

No Real-Time Order Confirmations

Manual order processing caused delays in confirmations, frustrating customers and creating operational inefficiencies.

Limited Personalized Marketing Campaigns

Without a reliable system for customer segmentation, MOJ struggled to run targeted campaigns. SMS marketing was costly and impersonal, yielding low ROI.

Lack of a Tech-Driven, Eco-Conscious Brand Image

MOJ needed a communication channel that aligned with its progressive, eco-friendly identity—mobile-first, efficient, and digitally integrated.

End-to-End WhatsApp Solutions Delivered by Go4whatsup

WhatsApp-Based Ordering Assistant

Customers could initiate orders by simply sending “Hi” to MOJ’s WhatsApp number.

  • Seamless product selection (type, size, quantity)
  • Integrated catalog and cart management within chat
  • Smart address auto-fill for repeat customers
  • Complete checkout process inside WhatsApp

Automated Delivery Notifications

Transparent, real-time delivery updates included

  • Instant order confirmations
  • Real-time dispatch and tracking links
  • Automated follow-ups for feedback and reorders
  • 40% reduction in delivery-related support calls

Multilingual AI Chatbot (Arabic + English)

A 24/7 no-code chatbot provided

  • Bilingual support for Arabic and English
  • Assistance with FAQs, pricing, delivery slots, and returns

Targeted Campaign Broadcasting

High-performing WhatsApp promotions included

  • Offers on subscription plans
  • Special deals during Ramadan, summer, and national events
  • Segmented broadcasts based on customer behavior
  • Personalized messages with a 98% open rate
  • Measurable results via Go4whatsup’s analytics dashboard

Third-Party Payment Integration

Secure payment links were integrated into the WhatsApp flow:

  • Payments via KNET, cards, or wallets
  • Post-payment confirmations sent automatically
  • Seamless order experience without requiring native WhatsApp payments

Custom Integrations & Business-Fit Features

Advanced customizations tailored to MOJ’s needs included:

  • Odoo ERP integration for syncing orders, customer data, and inventory
  • Subscription-based ordering modules
  • Product recommendations and cart management
  • Centralized admin dashboard for real-time performance tracking

Why WhatsApp & Go4whatsup?

Partnering with Go4whatsup allowed MOJ Water to transform its customer communication and operations through a robust, customized WhatsApp Business API integration

Preferred Communication Channel in GCC

WhatsApp’s dominance in the region ensured MOJ could connect with a wide audience on a trusted platform.

Real-Time Order Updates & Delivery Confirmations

Customers received instant confirmations, tracking links, and delivery updates, reducing support calls and improving the overall experience.

Interactive Chatbot for End-to-End Order Management

A no-code AI chatbot handled product selection, FAQs, pricing, delivery slots, and support queries—making the order process seamless and automated.

Seamless Arabic & English Communication

Fully bilingual chatbot and message templates catered to both Arabic and English-speaking customers.

Bulk Campaign Broadcasting

Personalized promotional messages during key events (e.g., Ramadan) re-engaged customers at a fraction of the cost of SMS.

Real-Time Analytics & Dashboard Access

A clean, real-time dashboard provided insights into message delivery rates, customer behavior, and campaign performance.

Results & Impact

By implementing Go4whatsup’s WhatsApp Business API solution, MOJ Water achieved

70% Increase in WhatsApp-Based Orders

Customers embraced the intuitive ordering assistant, shifting from traditional channels to WhatsApp.

35% Improvement in Cart-to-Order Conversion

Integrated catalog and cart management reduced drop-offs during checkout.

40% Drop in Support Requests

Automated delivery updates and chatbot assistance minimized manual customer service needs.

2× Faster Query Response Time

The multilingual chatbot instantly handled FAQs and order queries in Arabic and English.

Streamlined Payments via Secure Links

Secure, trackable transactions increased customer trust and reduced incomplete orders.

Improved Operational Efficiency

Odoo integration automated data syncing, saving hours of manual work.

Expanded Reach with Bilingual Support

Seamless Arabic and English communication engaged a wider audience across Kuwait and the GCC.

5× Faster Order Processing & Fulfillment

Automation and real-time updates boosted speed and reliability.

Reinforced Modern, Eco-Conscious Brand Identity

A smart, customer-first WhatsApp experience positioned MOJ as a tech-forward, sustainable brand.

What our clients are saying!

Real Results. Genuine Impact. See how Go4Whatsup’s AI-powered solutions are transforming
customer engagement and driving growth for businesses worldwide.
Puyyapla
PuyyaplaFounder & CEO
Read More
I’m extremely satisfied with the service provided for setting up our WhatsApp Business API. The entire process was smooth, well-executed. A special thanks to Himanshu for his outstanding support throughout the setup. His timely assistance, professionalism, and commitment made a big difference. Highly recommended for anyone looking for reliable WhatsApp Business API integration!
Lulu Luxury
Lulu LuxuryFounder & CEO
Read More
After trying many whatsapp API provider i finally landed on Go4whatsup ,initially 2-3 times when the support team tried to create an account it was getting banned ... but still they did not gave up ...and finally completed my api process and got my account verified as well ... Not just that they got my limit increase to 1 Lac/Day as well. The team is very responsive and supporting Special thanks to Himanshu and Sahil
Harsh Enterprises
Harsh EnterprisesFounder & CEO
Read More
At first, I encountered some issues and was worried that my subscription would go to waste desperate for help I reached out for assistance but It turned out there was an issue with my account, which he quickly identified and resolved. Now everything running smoothly! 🙌 A big thankyou to Abhishek and his entire team for their prompt support and hard work. It’s been a wonderful experience 😉
Seamless customer engagement, empowered interactions.

The trusted platform for seamless customer engagement, empowering businesses to elevate every interaction.

alamerdocumentsclearing
almadarmedicalcenter
arunadvertising
findyourthink
Frame
loanshope
makeontrip
nexsoftitsolutions
Prolabs-Logo
sevenhillsenterprises
systemxcarcare
theedgeexpert
traditionalastrovaastu
wake2fit
weinsure

Frequently Asked Questions

As an official WhatsApp Business service provider, Go4Whatsup helps you grow your online sales and transform customer experience at scale. If you’re looking to boost your revenue by leveraging WhatsApp as a sales channel, you can start using Go4Whatsup  anytime.
We also offer a 14-day free trial program, and you can start using Go4Whatsup within minutes of signing up with us. You can also reach out to our support team and we get things done for you at NO extra costs. Watch this video to learn how to get started with your 14-day free trial.
In our 14-day free trial program, you gainfreeE access to Go4Whatsup entire feature set. You have access to all of the premiumfeatures;, WhatsApp will accept your number for limited message sending, chats, Broadcasting ,teame creations etc. During your free trial period, we will assist you with the business verification process, which typically takes 3 business days to 4 weeks. When you are verified, Go4Whatsup  automatically activates your unlimited texting access. To discover more, watch this video.
To make the most of Go4whatsup, begin your business verification process as soon as possible. When your company is validated, the message restrictions are gone, and you will have full access to Go4Whatsup. The best part is that you don’t have to pay us until you’re in the free trial to start using limitless chat.
based on the plan you choose for your business, this is a monthly/annual recurring charge and is automatically charged by Go4Whatsup to your saved payment method at the start of each billing cycle.
Yes, all our plans are billed in INR. If you wish to pay in a different currency, you can estimate the approximate cost of our subscriptions based on the conversion rates.
No, there is no one-time setup fee involved. We have a very simple and transparent pricing structure that is completely aligned with your business growth.

We offer you to access our WhatsApp Business platform for FREE at no setup costs and no hidden charges.
We have worked hard to bring down the cost of such an all-in-one WhatsApp business solution. As we are an official WhatsApp Business service provider, you get the complete benefit of our platform at a much more affordable price.

Yes, WhatsApp as a messaging app or a business app is free.
However, for businesses looking to start communicating to their customers and grow their sales at scale, WhatsApp Business API platform is the best fit. To leverage WhatApp Business platform as a sales channel, there are conversation charges levied by WhatsApp.
When you send a notification to your customer via WhatsApp Business platform, they are chargeable if your customer has not replied in the last 24 hours. The charges depend on the country code of your customers’ WhatsApp account. We bill these charges on actuals to you without any surcharge.
The automatic payment method is introduced to ease the process of monthly billing & payments that is debited from your account.
Go4Whatsup supports unlimited team member logins in any pricing plan that we offer. You can add as many team members as you need for your business.
Businesses who have been awarded the WhatsApp Official Business Account (OBA) designation will see a green tick next to their business name. Even if your WhatsApp business number is not explicitly kept by your users, this is displayed in the display name of your contact number.

Because Go4Whatsup is built on an official WhatsApp Business platform, after you have upgraded to a premium subscription withGo4Whatsup, we can apply for the WhatsApp green tick on your behalf for free.

However, we have no control over WhatsApp’s choice to approve your green tick verification. Their decision would be final in this regard. Several criteria, including brand credibility, social media following, listing in external media, and domain ranking, can all influence your green tick approval.

If your application for the green tick is rejected, it does not impact your ability to use Go4Whatsup or WhatsApp business API.

Yes, you can use an existing WhatsApp number with Go4Whatsup.
When it comes to selecting a number to be used for Go4Whatsup, you can use any valid number that can receive an OTP via SMS or a voice call. This could be a virtual number or a regular SIM number.